Sanova
Live status: All systems operational

Support Center

Get help fast—search docs and tickets, start a chat, or escalate to an on-call engineer.

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We meet you where you are—chat, tickets, or direct line to on-call.

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Priority 24/7
Enterprise

Sev-1 escalation, on-call engineer, 30-min initial response, hourly updates.

Request escalation
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Standard
Included

Business hours, same-day response, next-business-day fix/plan for most issues.

Open a ticket
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Knowledge Base
Free

Guides, setup checklists, and security docs to unblock teams fast—no forum needed.

Browse guidesDownloads
Don’t have a community forum yet? That’s fine—most early-stage teams win with strong docs + fast ticket response.

Frequently asked

Clear answers to common questions and rollouts.

Use Forgot password on the sign-in screen. SSO: ask your IdP admin to add Sanova via SAML/OIDC, then share your ACS URL and Entity ID with our team. We’ll return metadata for a zero-downtime cutover.

Troubleshoot quickly

Follow this path to get the fastest fix.

  • 1
    Check status & logs
    Review Status page and your org’s audit logs for obvious failures.
  • 2
    Try a minimal repro
    Use the sandbox API key and a single request to isolate variables.
  • 3
    Collect diagnostics
    Timestamp, endpoint, request ID, and region. Redact PHI.
  • 4
    Open a ticket
    Attach repro + diagnostics; select severity. We’ll reply within SLA.

Open a support ticket

Priority is determined by severity and impact. Include request IDs and timestamps if available.

  • • Sev-1 (Production down): 30-min initial response
  • • Sev-2 (Degraded major feature): 4-hour initial response
  • • Sev-3 (Minor issue / question): 1 business day
Email instead

Downloads & guides

Handy resources to get unblocked quickly.

  • Admin setup checklist.pdf
    148 KB
  • SSO (SAML/OIDC) guide.pdf
    312 KB
  • API quickstart.postman_collection.json
    18 KB
  • Security overview.pdf
    204 KB
Prefer talking to a person?
We’re happy to jump on a quick call to debug together.
Book a 15-min slot →
Or email us directly: support@sanovatech.io