Support Center
for Healthcare.
Where innovative healthcare technology meets clinical expertise — get help fast.
Choose your
support channel.
We meet you where you are — live chat, tickets, or direct line to on-call.
Sev-1 escalation, on-call engineer, 30-min initial response, and hourly status updates until resolution.
Business hours coverage with same-day responses and next-business-day resolution plans for most issues.
Guides, setup checklists, SAML docs, and security overviews to unblock your team instantly.
Frequently asked
Clear answers to common questions about setup, security, and integrations.
Troubleshoot quickly.
Follow this path to get the fastest possible fix.
Review status.sanovatech.io and your org's audit logs for obvious failures or anomalies.
Use your sandbox API key with a single isolated request to strip away variables.
Timestamp, endpoint, request ID, region, and HTTP status. Redact all PHI before sharing.
Attach your repro + diagnostics and select severity. We'll reply within SLA with a triage plan.
Open a
support ticket.
Priority is determined by severity and business impact. Include request IDs and timestamps if available.
Downloads & guides.
Handy resources to get unblocked quickly — no ticket needed.
We're happy to jump on a quick call to debug together or walk through setup.
Book a 15-min slot